Privacy Policy
Privacy Policy
Last updated: 12th November 2025
This Privacy Policy explains how Charbella Salon (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website (the “Site”) at https://charbella.sendease.net/, interact with our content, visit our salon, or communicate with us, including via SMS/text messages.
1. Information We Collect
We may collect the following types of information:
- Contact details (name, email address, phone number).
- Appointment details (service type, preferred stylist, date and time).
- Basic preferences (service history, product preferences, communication preferences).
- Payment-related information processed through our payment providers (we do not store full card numbers).
- Website usage data (IP address, browser type, pages visited, time on site).
We generally do not request or store sensitive medical information. If you share any health-related details (for example, allergies or sensitivities) so we can safely provide services, we will use them only for that purpose.
2. How We Use Your Information
We use your information to:
- Schedule, manage, and confirm appointments and services.
- Respond to inquiries and provide customer support.
- Send appointment reminders, follow-ups, and important service updates.
- Send promotional offers, news, and updates about Charbella Salon (where permitted by law).
- Improve our services, customer experience, and website performance.
- Comply with legal and regulatory obligations.
3. SMS/Text Message Communications
By providing your mobile number and opting in, you agree to receive SMS/text messages from us, which may include:
- Appointment confirmations, reminders, and rescheduling notices.
- Follow-up messages about services you received.
- Occasional promotions, special offers, and salon updates.
Message and data rates may apply. Message frequency may vary. Your consent to receive text messages is not a condition of purchasing any goods or services.
You can opt out of SMS at any time by replying STOP to any message. For help, reply HELP or contact us using the details below.
Mobile Data Privacy:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. This includes your mobile number, consent, and SMS messaging details. Mobile information may be shared only with vendors, consultants, and service providers as necessary to deliver our messaging services and only under confidentiality obligations.
4. Legal Basis for Processing (Where Applicable)
Where required by law, we process your personal information based on:
- Your consent (for example, opting in to SMS, email, or marketing).
- Our legitimate interests (such as operating and growing our salon business, improving services, and communicating with clients).
- Compliance with legal obligations (for example, record-keeping or tax laws).
5. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Service providers who help us operate the salon and Site (for example, booking platforms, SMS and email providers, payment processors, IT and hosting providers).
- Professional advisors (such as legal, financial, or accounting advisors) where reasonably necessary.
- Authorities or law enforcement, where required by law or to protect our rights, safety, or property.
These third parties are required to protect your information and may only use it to provide services to us.
6. Cookies & Tracking Technologies
Our Site may use cookies and similar tracking technologies to:
- Recognize your browser or device.
- Understand how visitors use the Site and which pages are most popular.
- Improve performance, security, and user experience.
- Support analytics and, where used, marketing campaigns.
You can manage cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.
7. Data Security & Retention
We use reasonable technical and organizational measures to help protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law, after which we will securely delete or anonymize it.
8. Your Choices & Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction or update of inaccurate or incomplete information.
- Request deletion of your information, subject to legal and contractual obligations.
- Withdraw consent where processing is based on your consent (for example, marketing communications).
To exercise these rights, or to update your preferences, please contact us using the details below.
9. Children’s Privacy
Our Site and communications are primarily directed to adults. While we may provide salon services to children accompanied by a parent or guardian, we do not knowingly collect personal information online from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Contact Us & Policy Updates
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept those changes.
If you have any questions about this Privacy Policy, or wish to update your information or preferences, please contact:
Charbella Salon
749 W Irving Park Rd
Chicago, IL 60613, USA
Email:
[email protected]
Phone:
(773) 935-3373
