Terms & Conditions
Terms and Conditions
Last updated: 12th November 2025
These Terms and Conditions (“Terms”) govern your use of the website (the “Site”) operated by Charbella Salon at https://charbella.sendease.net/, and any related content, features, communications, and services we provide, including SMS/text messaging and appointment scheduling. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site.
1. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
- Use the Site in any way that violates applicable laws or regulations.
- Attempt to gain unauthorized access to any part of the Site, accounts, systems, or networks.
- Interfere with or disrupt the operation of the Site or its security features.
- Use automated tools (such as bots or scrapers) without our prior written consent.
We reserve the right to suspend or terminate your access to the Site if we believe you have violated these Terms.
2. Eligibility
The Site is intended for individuals who are at least 18 years old. By using the Site, you represent and warrant that you are of legal age to form a binding contract in your jurisdiction. If you use the Site on behalf of another person or an entity, you represent that you have the authority to accept these Terms on their behalf.
3. Appointments, Bookings, and User Information
The Site may allow you to request or manage appointments and submit information such as your name, contact details, preferred services, and other notes (“User Information”). You agree to provide accurate, current, and complete information and to update it if it changes.
Appointment times are subject to availability and confirmation. We reserve the right to modify, reschedule, or cancel appointments where necessary (for example, due to stylist availability, emergencies, or unexpected events). We will make reasonable efforts to notify you of any changes using the contact details you provided.
By submitting User Information, you grant Charbella Salon the right to use such information to provide salon services, manage appointments, and communicate with you in accordance with our Privacy Policy.
4. SMS/Text Message Terms
By providing your mobile number and expressly opting in, you consent to receive SMS/text messages from Charbella Salon, which may include:
- Appointment confirmations, reminders, and rescheduling updates.
- Follow-up messages regarding services you received.
- Promotions, special offers, and general salon updates.
Message and data rates may apply. Message frequency may vary. Your consent to receive text messages is not a condition of purchasing any goods or services from Charbella Salon.
You can opt out of SMS at any time by replying STOP to any message. For assistance, reply HELP or contact us using the details in the “Contact Us” section below.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. This includes your mobile number, consent, and SMS messaging details. Mobile information may be shared only with vendors, consultants, and service providers as necessary to deliver our messaging services and only under confidentiality obligations.
5. Payments, Cancellations, and No-Show Policy
Pricing for services may be displayed on the Site or communicated directly at the salon and may change from time to time. Taxes and additional charges may apply. Unless otherwise stated, payment is generally collected at the time of service using the payment methods we accept.
We may maintain a cancellation or no-show policy to help manage our schedule and stylist availability. By booking an appointment, you agree to any posted or communicated cancellation requirements, which may include providing notice within a certain time frame to avoid fees or restrictions on future bookings. Please contact the salon directly for the most current policy details.
6. Intellectual Property
All content on the Site, including text, images, graphics, logos, designs, and layout (collectively, the “Content”), is owned by or licensed to Charbella Salon and is protected by copyright, trademark, and other intellectual property laws.
You may view and use the Site and Content for personal, non-commercial purposes only. You may not copy, reproduce, modify, create derivative works of, publicly display, distribute, or otherwise exploit any Content without our prior written consent, except where permitted by applicable law.
7. Third-Party Links and Services
The Site may contain links to third-party websites, booking platforms, or services that are not owned or controlled by Charbella Salon. These links are provided for your convenience only.
We do not endorse, control, or assume responsibility for any third-party sites, services, or their content. Your use of third-party services is at your own risk and subject to the terms and privacy policies of those third parties.
8. Disclaimers
The Site and all Content are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected. Information on the Site, including about services or pricing, is for general informational purposes only and may change without notice. It should not be relied upon as professional, legal, financial, or medical advice.
9. Limitation of Liability and Indemnification
To the fullest extent permitted by law, Charbella Salon and its owners, employees, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of, or inability to use, the Site or any Content, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Charbella Salon and its owners, employees, and representatives from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of another person or entity.
10. Changes to These Terms and Contact Us
We may update or modify these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Terms.
If you have any questions about these Terms, or wish to contact us regarding the Site or our services, please use the details below:
Charbella Salon
749 W Irving Park Rd
Chicago, IL 60613, USA
Email:
[email protected]
Phone:
(773) 935-3373
